At COGENT SECURITY & SERVICES we are thinking, adding and calculating the solutions & services for security cleaning & payroll across Australia.COGENT is an innovative and client centric company offering extensive line of security, cleaning & payroll services with head office at NSW covering Western Australia and South Australia.

The people at COGENT respond to clients to deliver highest quality solutions & services which ensure value and contribute to client success and satisfaction. We apply best practices across organization that results in effective processes which leads to client’s expectations and meet their needs.

Our significant investment in technology ensure outstanding internal and external processes which on one hand guarantee excellent client services and on the other hand provide real time information. Implementation of state of the art technology to complement services is imperative, our web based operational and reporting system provide on line status of our services and performance.

Our competent, well trained and highly motivated team render quality services as per the needs of our clients. The same commitment to client’s satisfaction is reflected in our quality policy & mission statement as it says.

MISSION STATEMENT

We at COGENT security & services give highest priority to innovation, client’s centric approach & client’s satisfaction. We strive to stay competitive with optimum productivity in continually meeting clients’ needs better and more efficiently than our competitors. We strictly adhere to ethics while meeting social responsibilities.

QUALITY POLICY

Cogent quality policy is to achieve sustained, profitable growth by providing quality services which consistently satisfy the needs and expectations of it's customers. This level of quality is achieved through adoption of a system of procedures that reflect the competence of the company to existing customers and potential customers.

About Us

Account management

COGENT clients are managed by assigned account manager and operation manager, the account manager/ operation manager will ensure that quality services as per your requirement is delivered. After detailed risk assessment standard operation procedure is developed for your organization. Account manager/ operation manager conduct monthly & quarterly performance review meeting with clients. In these performance review meetings any gaps or improvement discussed in length and follow-up action plan developed and implemented as per agreement of both the parties. Any new or additional task and their methodology is finalized in these meetings. Minutes of these meetings and implemented action plan is submitted to the client for comments and record.

Selection & recruitment

At COGENT we have accredited procedure for selection and recruitment which is followed strictly. Checks & verification of criminal records, immigration status, work history is vital for selection. We give priority to integrity, experience, qualification, motivation, respect for others. After all verifications and interview. we start orientation and induction process. We select elite smart individuals to become the guards and officers of Cogent. Same selection criteria with certain additions is implemented for our other staff across Australia.

Induction & Training

Our well-prepared and comprehensive induction program helps staff quickly understand the responsibilities of their new role and our expectations of them. New employees need to understand the organization’s mission, goals, values and philosophy; personnel practices, health and safety rules, and of course the job they're required to do, with clear methods, timescales and expectations We are creative, realistic and practical while devising the training programs for our staff. Training objectives, topics and schedule all are devised in light of modern practices and implemented electronically.

Continues improvement

Continuous improvement strategies hold great promise for quality & productivity. We at COGENT maintain quality management system and continually improves its effectiveness in accordance with the requirements of the international standards. We identify and develop processes, determine criteria and method and finally monitor, analysis and improve on regular basis. Our team is always enthusiastic to identify the area of improvement which ultimately benefit our clients in terms of quality services.